FAQ

Orders

How can I place an order?

Simply browse our collections, add your favorite items to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.

Can I change or cancel my order after it has been placed?

If your order has not yet been processed or shipped, we will do our best to accommodate changes or cancellations. Please contact us as soon as possible at Salma@serenespacedesign.com.

How will I know if my order has been confirmed?

You will receive an order confirmation email shortly after your purchase is completed.

Shipping

Do you offer nationwide shipping?

Yes, we ship throughout the United States.

How long will it take to receive my order?

Processing and shipping times may vary depending on the product and destination. Estimated delivery times will be provided at checkout whenever available.

How can I track my order?

Once your order ships, you will receive a tracking number via email so you can monitor your shipment's progress.

What should I do if my package is delayed?

Shipping carriers occasionally experience delays. If your order has not arrived within the expected timeframe, please contact us and we will assist you.

Returns & Refunds

What is your return policy?

We want you to be satisfied with your purchase. If you are not completely happy with your order, please contact us within the applicable return period for assistance.

How do I start a return?

To initiate a return, email Salma@serenespacedesign.com with your order number and reason for the return.

When will I receive my refund?

Approved refunds are typically processed back to the original payment method within several business days, depending on your financial institution.

Products

Are your products exactly as shown in the photos?

We make every effort to display our products accurately. However, colors and appearances may vary slightly due to screen settings and lighting conditions.